At Clara Gemstones, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free refund and returns policy.
Returns
If you are not satisfied with your purchase, you can return the item(s) within 30 days of the delivery date for a full refund or exchange. The item(s) must be in their original condition and packaging, with all tags and labels attached. To initiate a return, please contact us at [insert email address] with your order number and reason for return. We will provide you with further instructions.
Free Returns Shipping
To initiate a return, please contact our customer service team at Contact Us and provide us with your order number and reason for return. We will provide you with a return shipping label and instructions on how to return the item. Once you receive the shipping label, please affix it to the package and drop it off at your nearest shipping location.
Upon receipt of the returned item, we will inspect it and notify you of the status of your refund. If the item is in its original condition, we will process the refund within 3-7 business days.
In the event that you receive a damaged or defective item, please contact us within 48 hours of receiving the item and we will arrange for a replacement or refund.
Refunds
Once we receive the returned item(s), we will inspect them to ensure they meet our return policy requirements. We will then process your refund within 7 business days. The refund will be credited back to your original payment method.
Exchanges
If you would like to exchange your purchase for a different item, please contact us with your order number and the details of the item you would like to exchange. We will provide you with further instructions and a return shipping label. Once we receive the returned item(s), we will process the exchange within 7 business days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos and details of the damage or defect. We will provide you with further instructions and a return shipping label. Once we receive the damaged or defective item(s), we will process your refund or exchange within 7 business days.
Non-Refundable Items
We do not accept returns or exchanges for customized or personalized items, sale items, or items purchased with a gift card.
Need Help?
If you have any further questions about our refund and returns policy, please contact us.